| Identify a Counterfeit Product : |
Mega System Technologies, Inc. DOES NOT PROVIDE SUPPORT to any of these counterfeit units. You are to revert to your reseller for solution. |
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| How to differentiate between Authentic and Counterfeit Units |
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| Web User Interface on authentic iCAMView units |
Web User Interface that has been phased out |
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| Authentic unit allows user to choose up to VGA resolution or as low as QQVGA (160x120) |
Counterfeit unit only show image selection up to QVGA (320x240) resolution |
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| Authentic unit (left) only has 5 ventilation holes |
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| The manufacturing label will show: Serial Number(S/N), Model NO., MAC address, Login and Password. There are unique master login and passwords. |
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| Known issues with Counterfeit Units |
- You are unable to access the unit even if you replug the power. The unit no longer respond to your actions.
- If you are currently using hardware version HCAMV. This hardware has been phased out by MegaTec. Current hardware version are HCV7x and HCV9x.
- All iCAMView product has a 10 digit Serial Number, printed clearly at the back of the unit.
- You get the word "Server No Response" when it was working well previously.
- Unable to access unit due to hardware failure.
- Motion Detection failure.
- Red / Yellow light blink alternating.
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